![]() It feels like Southwest Airlines has been delaying to upgrade their reservation system into the 21st century but there might be plenty of reasons, such as controlling of costs or on features unneeded for its route network or trying to do the merger the right way by getting the house in order, then completing the merger of operations. This would make them Amadeus’ largest airline IT partner worldwide in terms of passengers boarded. It carries the most domestic passengers of any U.S. ![]() Southwest Airlines, headquartered in Dallas TX, is the world largest low-cost carrier. This is a big blow for Sabre when you understand how big of a deal this really is. For some time Southwest officials have said that assuming the international portion operated well, they would go with Amadeus for the domestic part as well.Īlso, with the 2011 acquisition of AirTran which did fly internationally and ran on the much more sophisticated Navitaire System, Southwest Airlines had to use already three different reservation systems which eventually set in motion the idea of a single reservation system. ![]() It couldn’t handle international reservations, “codesharing”, or selling reservations linking its flight network to that of another carrier. In 2012, Southwest Airlines had picked Amadeus to build it a new system to handle international reservations and itineraries and to use Altea technology for the international part of its system, whereas their domestic reservation technology was based on a modified Sabre product which has been limiting to the Airline. ![]()
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